The Yorkshire Resin Company t/a YRC Maintenance & Surfacing – Privacy Policy
Here at The Yorkshire Resin Company we respect everyone’s privacy and are fully committed to protecting your personal data. Our privacy policy is here to inform you how we look after your personal data when you visit our site and to inform you of your privacy rights and how the law protects you, regardless of how you first visited our site.
This policy explains how The Yorkshire Resin Company collects and processes personal data through this website and other social media platforms, including information you provide to us.
It’s important that you read and understand our privacy policy so that you’re fully aware of how we as a company use your personal data.
The Yorkshire Resin Company is the controller responsible for your personal data. We refer to the company as “we”, “us” and “our” throughout this policy.
If you have questions about this policy or our privacy practices, please contact our data privacy management team using the details below.
The Yorkshire Resin Company
info@yorkshire-resin-company.co.uk
Unit 5 Logistics Hub, Howley Park Road East, Morley, LS27 0GS
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk)
We would appreciate the opportunity to address your concerns before you contact the ICO.
We always strive to keep our privacy policy regularly updated. It is also important that the personal data we hold about you is accurate and current. It’s your responsibility to keep us informed if your personal data changes during your relationship with The Yorkshire Resin Company.
Third party links
The Yorkshire Resin Company website may include links to third party websites, plug-ins, and applications. Clicking on these links or enabling connections may allow third parties to collect and share data about you. We don’t control these third-party websites and are not responsible for their own privacy statements and policies. When leaving our site, we actively encourage you to read the privacy policy of all websites you visit.
Data collected.
Personal data is information about an individual from which that person can be identified. It does not include anonymous data, where identifying information has been removed.
The Yorkshire Resin Company may collect, use, store and transfer the following kinds of personal data:
- Identity data such as first name, surname, and title
- Contact data includes installation address and billing address if different, email address and contact number.
- Transaction data includes details of payments made to us and products or services you have purchased.
- Technical data relates to your visit to our site. This includes IP address, browser type and version, time, operating system, and platform and/or any other technology devices you may use to visit our site.
- Profile data includes information about your purchases of our products and services.
- Usage data describes how and when you use our website.
- Marketing and communication data includes your preferences in receiving marketing from us and our third-party sites, along with your communication preferences.
The Yorkshire Resin Company collects, uses and shares aggregated data, including statistical and demographic information. Aggregated data does not directly or indirectly identify individuals. For example, information may be combined to understand the demographics of our customers.
At no point do we collect special categories of personal data, this would include race, ethnicity, political views, health etc. Nor do we collect information about criminal convictions and offences.
Collection of personal data
Ways we collect data:
- Responding to social media
- Feedback
- Direct interactions such as telephone calls, post, emails
- Entering competitions or promotions
- Automated collection, as you use and navigate our website, we will receive data by using cookies, server logs and other similar technology.
- Third party publications:
- Analytics such as Google, based outside the UK
- Advertising networks such as Google, social media, based outside the UK
- Search information providers, based inside and outside the UK
How we use your personal data
We use personal data only where the law allows us to do so. Common circumstances include:
- To carry out an agreed installation or site survey
- Where we need to comply with legal obligations
- Sharing contact details with sales teams and installation teams.
The table below describes how we intend to use personal data and the lawful bases we rely on, including our legitimate interests where appropriate.
You have the right to withdraw consent to marketing at any time by contacting us.
Your personal data may be processed for more than one lawful ground depending on the specific purposes for which we are using your data.
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
| To register you as a new customer | (a) Identity(b) Contact | Performance of a contract with you |
| To process and deliver your order including:(a) Manage payments, fees, and charges(b) Collect and recover money owed to us | (a) Identity(b) Contact(c) Financial(d) Transaction(e) Marketing and Communications | (a) Performance of a contract with you(b) Necessary for our legitimate interests (to recover debts due to us) |
| To manage our relationship with you which will include:(a) Notifying you about changes to our terms or privacy policy(b) Asking you to leave a review or take a survey | (a) Identity(b) Contact(c) Profile(d) Marketing and Communications | (a) Performance of a contract with you(b) Necessary to comply with a legal obligation(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| To enable you to partake in a prize draw, competition or complete a survey | (a) Identity(b) Contact(c) Profile(d) Usage(e) Marketing and Communications | (a) Performance of a contract with you(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Identity(b) Contact(c) Technical | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)(b) Necessary to comply with a legal obligation |
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | (a) Identity(b) Contact(c) Profile(d) Usage(e) Marketing and Communications(f) Technical | Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | (a) Technical(b) Usage | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
| To make suggestions and recommendations to you about goods or services that may be of interest to you | (a) Identity(b) Contact(c) Technical(d) Usage(e) Profile(f) Marketing and Communications | Necessary for our legitimate interests (to develop our products/services and grow our business) |
Marketing and communications
We aim to give you choices about how your personal data is used, particularly for marketing and communications.
Opting out – This will not apply to personal data provided to us because of a product/service purchase or warranty registration.
Cookies
Cookies are small text files stored in your web browser that allow The Yorkshire Resin Company or a third party to recognise you. Cookies can be used to collect, store and share bits of information about your activities across websites, including on Yorkshire Resin Company website.
Cookies might be used for the following purposes:
- To enable certain functions
- To provide analytics
- To store your preferences
- To enable ad delivery and behavioural advertising
Yorkshire Resin Company uses both session cookies and persistent cookies.
A session cookie is used to identify a particular visit to our Website. These cookies expire after a short time, or when you close your web browser after using our Website. We use these cookies to identify you during a single browsing session, such as when you log into our Website.
A persistent cookie will remain on your devices for a set period of time specified in the cookie. We use these cookies where we need to identify you over a longer period of time. For example, we would use a persistent cookie if you asked that we keep you signed in.
If you don’t like the idea of cookies or certain types of cookies, you can change your browser’s settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this, visit the help pages of your browser.
Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
Change of purpose
We will only use your personal data for the purposes for which it was collected, unless we reasonably consider that another use is compatible with the original purpose.
Please contact us for further information about a change of purpose.
We may process personal data without your knowledge or consent, in compliance with the above rules, where this is required and permitted by law.
Disclosures of personal data
We may share personal data with the following parties:
- Internal Third Parties as set out in the Glossary.
- External Third Parties as set out in the Glossary.
- Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and use it in accordance with the law.
International transfers
Some third parties we use are based outside the UK, so processing by them may involve transferring your personal data outside the UK.
At all times we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented.
- Transfer of personal data to countries that have been deemed to provide an adequate level of protection.
- Service provider with specific contracts approved for use in the UK, giving the same level of protection of personal data as the UK.
If further information is needed, please contact us for more details.
Data security
The Yorkshire Resin Company has in place appropriate security measures to prevent data from being accidentally lost, or accessed without authorisation, altered, or disclosed. Further to this we limit personal data to only employees within the business that need access. They process your personal data according to our instructions and are subject to a duty of confidentiality.
We have procedures for dealing with suspected personal data breaches. We will notify you and any applicable regulator where legally required.
Data retention
The Yorkshire Resin Company retains personal data for as long as deemed reasonably necessary to fulfil the purpose for which it was collected. In the event of a complaint, we may keep your personal data for longer if we reasonably believe there is a prospect of litigation in respect of our relationship.
We’ll determine an appropriate retention period of personal data based on:
- Amount of data
- Nature and sensitivity
- Potential risk of harm from unauthorised disclosure
- Purpose of personal data collected and if we can still achieve that purpose.
- Legal, tax and accounting requirements
Your legal rights (a)
Under some circumstances, you have rights under data protection laws and regulations, these include:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise these please contact us, no fee is normally requested. There is no fee to access personal information, however if deemed necessary a fee may be applied if your request is unfounded, repetitive, or excessive. We have the right to comply if deemed in these circumstances.
We may need specific information from you to confirm your identity and deal with your request. This helps ensure that personal data is not disclosed to someone who has no right to receive it.
We aim to respond to legitimate requests within one month. Occasionally, it may take longer depending on the circumstances and complexity of the request. If so, we will keep you informed.
Glossary
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience.
We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
THIRD PARTIES
External Third Parties
- Service providers based in the United Kingdom, European Union and United States of America who provide IT and system administration services, for example Google, Facebook and WhatsApp.
- Professional advisers including lawyers, bankers, auditors, and insurers based in United Kingdom, European Union and United States of America who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities based in the United Kingdom, European Union and United States of America who require reporting of processing activities in certain circumstances.
YOUR LEGAL RIGHTS (b)
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data’s accuracy.
- Where our use of the data is unlawful, but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
Request transfer of personal data to a third party
The Yorkshire Resin Company will provide the relevant personal data to you or a third party you have instructed. This applies to the automated information you initially provided to us with your consent.
You can withdraw consent at any time. If this means we cannot provide particular products or services, we will explain this when you withdraw consent.
This privacy policy was last updated and modified on: 17th September 2026